Customer Service Supervisor Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Customer Service Supervisor:

  • High School Diploma, GED, or suitable equivalent.
  • x years work experience in similar position.
  • Strong people skills.
  • Excellent phone etiquette.
  • Outstanding organizational skills.
  • Available to work shifts.
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Proficient computer skills.
  • Proficient standard office equipment skills.
  • Outstanding communication skills, both written and verbal.

Note that this is not an exhaustive list of Customer Service Supervisor skill, qualifications and experience. Job requirements for specific Customer Service Supervisor roles may vary, depending on the industry and type of employer.

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