Director of Operations Duties & Responsibilities

The role and function of a Director of Operations includes the following duties and responsibilities:

  • Communicate with superior to make decisions for operational activities 
  • Set strategic operational goals and KPIs
  • Plan, implement and manage the overall long-term business success strategy
  • Plan and monitor the day-to-day operations
  • Supervise staff from different departments
  • Provide constructive feedback
  • Evaluate and monitor the efficiency of business procedures 
  • Oversee customer support processes
  • Organize customer support to enhance customer satisfaction
  • Review financial information
  • Manage operational budgets to promote profitability
  • Develop policies and procedures and encourage adherence
  • Manage relationships with external partners and vendors

Note that this is not an exhaustive list of Director of Operations duties and responsibilities. Job functions for specific Director of Operations roles may vary, depending on the industry and type of employer.

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