Help Desk Specialist Duties & Responsibilities

The role and function of a Help Desk Specialist includes the following duties and responsibilities:

  • Responding to client support queries.
  • Providing support in person, over the phone, or via remote-access.
  • Diagnosing issues with computer software, peripherals, and hardware.
  • Running software diagnostic tools and physically inspecting hardware systems.
  • Talking clients through basic problem-solving processes.
  • Writing training manuals.
  • Following up with clients.
  • Completing support tickets.
  • Providing basic computer training.
  • Installing and upgrading hardware and software systems.

Note that this is not an exhaustive list of Help Desk Specialist duties and responsibilities. Job functions for specific Help Desk Specialist roles may vary, depending on the industry and type of employer.

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