Current Opening in an Indigenous Firm for a Ticketing and Reservation Officer

⏲ Jul 18, 2017, 6:03 PM
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eRecruiter Nigeria - Our client, is an indigenous firm that is strategically positioned in Lagos State to offer customized tour and travel packages for business and leisure across the globe, thereby offering services to customers ranging from high net worth individuals, telecoms companies, financial institutions, Oil & Gas personnel, federal parastatals and other government agencies with an intense passion to deliver value-added business travel and tour services now has an opening for a suitable and qualified candidates to fill the vacant position below: Job Title: Ticketing and Reservation Officer Job Opening ID: ERJ503 Location: Lagos Job Descriptions

We are looking for a Ticketing and Reservation Officer, who is passionate about traveling. You will manage travel requirements made for business or holiday and you will provide tourism related services and package tours on behalf of our suppliers. The goal is to keep our clients satisfied and loyal for future services

Key Responsibilities

Plan and sell transportations, accommodations, insurance and other travel services
Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
Deal with occurring travel problems, complaints or refunds
Attend travel seminars to remain updated with tourism trends
Enter data into our software and maintain client files
Network with tour operators
Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travellers
Book transportation, make hotel reservations and collect payment/fees
Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Maintain statistical and financial records
Meet profit and sales targets

Requirements

Proven work experience as a travel agent
Excellent knowledge of computer reservations systems, GDS systems and e-travelling.
Experience using Sabre is Mandatory
Fluency in English; multilingualism is a plus
Strong sales skills and commercial awareness
Ability to interact, communicate and negotiate effectively
Sound knowledge of domestic and international travel trends
Degree in Hospitality, Travel, Tourism, Business or relevant field
Use of Galileo is a plus
Experience of cancellation and rebooking with Sabre and Galileo is mandatory
Personal travel experience will be considered an advantage
Graduate with minimum of 3 Years of Ticketing and Reservation experience