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Current recruitment at S&S Hotels and Suites, November 2018
Nov 7, 2018, 6:40 PM
S&S Hotels and Suites, remain the hotel of choice for the business traveler who requires a convenient central location offering a welcome haven that feels like a second home and the unrivalled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler seeking the captivating dining and limitless nightlife destinations within walking distance of the hotel. We are recruiting to fill the positions below: Job Title: Customer Service Officer Location: Lagos Job Description
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget, Maintain an orderly workflow according to priorities.
- B.Sc Degree in Business Administration or related field.
- Proven working experience as a customer service manager for smart phone
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques
- Proficiency in English.
- Working knowledge of customer service software, databases and tools.
- Awareness of industry’s latest technology trends and applications.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Interested candidates should possess relevant qualification.
- Displays effective organizational, time management and multi-tasking skills.
- Possesses excellent complex problem solving and decision making abilities.
- Demonstrates strong active listening and reading comprehension skills.
- Has exceptional critical thinking and analytical skills.
- Exhibits excellent written and verbal communication skills.
- Possesses strong negotiation and persuasion abilities.
- Has the ability to be an effective manager and leader.
- Demonstrates extensive knowledge of computer systems and programs relevant to our industry.
- Exhibits good customer service skills.
- Interested candidates should possess relevant qualifications.
- The incumbent will be expected to carry out Microbial analysis on assigned hotel food to ensure compliance with laid down standards.
- Must possess a B.Sc/HND in Microbiology
- Minimum of 1 year work experience
- Must possess good analytical skills with an eye for detail.
- Minimum of HND/B.Sc.
- Must be Computer literate.
- Must have at least 2 years experience working in this capacity.
- Responsible for the safe and healthy production of quality foods and drinks
- He/She should also be able to modify recipes to deliver new and dynamic concepts.
- Modify existing products and processes and develop new ones
- Check and improve safety and quality control procedures
- Preparing product costings based on raw materials and manufacturing costs to ensure profitable products
- Deal with any customer complaint investigations or product issues
- Should be graduates of any Food/Nutrition related course.
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