Customer Care Service Executive at Lorache Group

Lorache Group is a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses. Lorache works cut across multiple industries, including the consumer goods, finance, capital market, pharmaceutical, telecommunication, entertainment and leisure sectors etc.

We are recruiting to fill the position below:

Job Title:  Customer Care Service Executive

Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities

• First line interaction with customers
• Ensure customer queries / requests/ concerns are attended, documented and reported to management
• Follow-up with relevant department should in case there is any delay, escalate at deviations
• Connect with customers and maintain cordial relations in the interest of the business
• Motivate contribution from colleagues to ensure Customer Delight
• Adopt standards for business activities/processes and ensure adherence
• Ensure Daily Operational Reports are prepared and submitted in time
• Share improvisations with management which can be replicated at all locations/ processes
• Responsible for Stock and Cash Management at the shop
• Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
• Ensure efficient operations at shop by coordinating remedies of issues affecting operations
• Ensure Customer Service attitude is exemplified by actions and initiatives

Requirements

• Essential Attributes: Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST
• Desired Attributes: Relevant Industry Experience, Been on the front end handling customers and team. Should have Planning and organizing skills proven achiever, Should have sharp business acumen
• Qualifications: Graduate / Post Graduate
• Desired Experience 2 to 5 years in a similar profile

NB:

• Experience in Customer Service
• Experience in Cash and Stock management
• Experience in First line interaction with customers
• Candidate Integrity is key (Integrity checks to be provided.)

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] with Job Title as the subject of their email

Application Deadline  11th January, 2021.