Customer Service Agent at Estuary Business Solutions Limited

Estuary Business Solutions (EBS) Limited is a Nigerian-based business consulting and technology services company with experience and comprehensive capabilities across diverse business functions. EBS collaborates with clients to support their strategic objectives of transformation into high-performance businesses.

We are recruiting to fill the position below:

Job Title: Customer Service Agent

Location: Marina / Lagos Island, Lagos
Employment Type: Full-time

Responsibilities

• Maintain updated knowledge of all products and services in order to provide adequate education/information to customers.
• Cross sell other products and services
• Generate interest in new products or services and connect customers with salespeople when required
• Foster and maintain relationships with customers to improve our retention rate
• Attend all required customer service-related meetings
• Perform mathematical calculations regarding sales and inventory.
• Daily, Weekly & Monthly Reporting of activities/Tasks
• Make product and service suggestions to meet the customer's specific needs
• Promptly respond and attend to customer questions and requests.
• Answer customer questions and provide information to resolve any issues
• Obtain necessary information from customers to adequately process their request
• Document important customer information for future reference
• Collect and record customer feedback and information, and share with appropriate departments and team members
• Other tasks as instructed by the management.

Requirements

• Candidates should possess an SSCE certificate with 1 - 3 years of work experience.

How to Apply
Interested and qualified candidates should forward their Application Letter and CV to: [email protected] using the Job Title as the subject of the email

Application Deadline 7th November, 2025.