Customer Service Officer in a Fast-growing Financial Institution

HRLeverage Africa - Our client, a fast-growing Financial Institution located in Lagos State, is recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Description

• Our client is looking for Customer Service Officer who can perform customer service role by managing loan customers of our clients in their Ilupeju and Yaba branch.

Job Responsibilities

• Manage large amounts of incoming phone calls.
• Provide accurate, valid and complete information by using the right methods/tools.
• Identify and assess customers needs to achieve satisfaction.
• Investigate and resolve discrepancies.
• Create trust relationships with debtors when possible to avoid future issues.
• Update account status and database regularly.
• Explain to customers the different types of loans and credit options that are available as well as the terms of those services.
• Negotiate payment arrangements with customers who have delinquent loan.
• Keep track record of assigned accounts to identify outstanding debt.
• Plan course of action to recover outstanding payments.
• Locate and contact debtors to inquire of their payments status.
• Negotiate payoff deadlines or payments plans.
• Handle questions or complaints from customers.

Qualifications

• OND in any field.
• Minimum of 1-year working experience in a financial institution, maximum of 3yrs.
• Fresh graduate with knowledge of computer.
• Understanding of loan processes.
• The candidate must have previous 0 - 2 years (maximum) experience in a financial institution as loan officer.

Skills:

• Must be able to use Computer.
• Must be able to prepare proper report using excel and Microsoft word.
• Must have excellent written and verbal communication Skills.

Other Requirements:

• The candidate must not be more than 29-40years old and must be living around Yaba, Ilupeju, Palm groove, Surulere, Anthony, Obanikoro, Bariga, Gbagada, Oshodi and its environs.

Salary
N50,000 - N60,000 monthly

Benefit:

• Opportunity to grow in Career up to managerial level.
• Opportunity to earn Commission based on performance.

How to Apply
Interested and qualified candidate should send their CV / Application to: [email protected] using the Job Title as the subject of the mail.

Note: Candidate should be ready to resume immediately and should be living around yaba axis

Application Deadline  31st August, 2021.