Customer Service Representative (Cake, Pastry & Drinks Sales) at Logisoft Solutions

⏲ Jul 22, 2025, 9:48 PM
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BrainyHRM by Logisoft Solutions is dedicated to building inclusive and engaging work cultures, grounded in collaboration, respect, and empowerment. We're not just a recruitment firm; we're passionate about connecting Nigeria's ambitious talent with innovative SMEs. Take the next step in shaping the future of work – find your ideal opportunity with us.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Cake, Pastry & Drinks Sales)

Location: Lekki Phase 1 / Ikoyi, Lagos
Employment Type: Full-time

Key Responsibilities

Respond promptly and professionally to all customer inquiries via Phoneand Social Media Platforms.
Assist customers in placing orders and selecting products that suit their preferences and occasions.
Conduct follow-ups post-purchase to ensure satisfaction and address any concerns.
Liaise with the kitchen team to confirm production timelines and meet delivery deadlines.
Help coordinate daily and weekly production schedules to align with order demands.
Oversee and ensure timely pick-up or delivery of customer orders.
Maintain and update the customer database to support targeted communications and loyalty programs.
Accurately process all customer orders with specified hours.
Keep customers informed about new product offerings and promotions.
Ensure all cakes and pastries are properly packaged for pick-up or delivery.

Position Objective

To ensure exceptional customer service by efficiently managing allorders, providing tailored product recommendations, and enhancing overall customer experience.
The role is critical in driving customer satisfaction, repeat patronage, and smooth coordination between the sales and kitchen teams.

How to Apply
Interested and qualified candidates should send their Cv to: [email protected] using the job title as the subject of the mail.

Application Deadline 19th August, 2025.

Note