Customer Services Executive at Gourmet Twist

Gourmet Twist is a food and beverage company based in the bustling city of Lagos Island. Our company is passionate about providing delicious, high-quality food and beverages to our customers, while also supporting the local community and economy.

We believe that food should be more than just fuel - it should be a source of enjoyment, comfort, and connection. That's why we use only the freshest, highest-quality ingredients in all of our products, and we're always experimenting with new flavors and recipes to keep things interesting.

We are recruiting to fill the position below:

Job Title: Customer Services Executive

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Respond promptly and professionally to all customer inquiries via phone, email, and social media
• Handle customer complaints and resolve issues in a timely and satisfactory manner
• Proactively identify areas for improvement in the customer experience and recommend solutions
• Maintain accurate and detailed records of all customer interactions and transactions
• Collaborate with other departments to ensure timely and accurate resolution of customer issues

Qualifications

• High School Diploma or equivalent required; Associate or Bachelor's Degree preferred
• 1-2 years of customer service experience, preferably in a call center or retail environment
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Experience with customer service software, such as Zendesk or Freshdesk, is a plus
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities

Remuneration / Salary
N70,000 - N80,000 / Month.

How to Apply
Interested and qualified candidates should submit their Resume to: [email protected] using the Job Title as the subject of the email