Field Operations Manager at Viabonam Corporate Services

At Viabonam Corporate Services - We help our clients Simplify, re-energize, and Grow their businesses in Nigeria. Expanding the geographic footprints of our client’s business into Nigeria will always pose a risky and expensive proposition – the risks have not gone away, they’ve just shifted. That’s where we come in… We provide tailor-made solutions that drive businesses to success including everything required for a ‘genuine presence’ in Nigeria from company formation, tax-efficient corporate structuring, and full local business support from our offices in Nigeria.

We are recruiting to fill the position below:

Job Title: Field Operations Manager

Location: Yaba, Lagos
Employment Type: Full-time

Key Responsibilities
Location Mapping & Market Research:

• Identify and map out new communities for Alajo expansion.
• Conduct on-ground research and feasibility studies to understand local dynamics, agent potential, customer behavior, and service demand.
• Work with internal teams to prepare launch-readiness reports for target locations.

Community Engagement:

• Build strong relationships with local community leaders, religious leaders, landlords’ associations, and local government stakeholders.
• Represent Alajo in community forums and meetings to drive trust and acceptance.
• Secure informal approvals, community partnerships, and local support.

Agent Supervision & Team Coordination:

• Monitor and support agent supervisors to ensure productivity, integrity, and adherence to Alajo’s operating standards.
• Coordinate the daily and weekly activities of Field Operations Officers and Verification Officers.
• Manage scheduling, reporting, escalations, and performance reviews for the field team.

Customer Feedback & Reporting:

• Collect structured and unstructured feedback from customers during field visits.
• Identify operational gaps, service complaints, and improvement opportunities.
• Feed insights back to the product, support, and leadership teams regularly.

Operational Risk Management:

• Identify and resolve operational risks related to cash handling, agent trust, or fraud.
• Ensure compliance with field protocols and escalation procedures for incidents.

On-the-Ground Verification & Oversight:

• Oversee customer and agent address verifications to ensure accuracy, trust, and risk mitigation.
• Design field SOPs for verification, issue escalation, and documentation.
• Conduct spot checks and field audits to ensure compliance and data quality.

Market Activation & Campaign Execution:

• Coordinate local activations, roadshows, savings campaigns, and agent-led outreach events.
• Collaborate with the marketing and brand teams to execute awareness efforts effectively.
• Monitor conversion rates from activations and report insights for future planning.

Key KPIs

• Number of new communities mapped and researched per quarter.
• Percentage of successful market activations launched.
• Field team reporting timeliness and quality.
• Field complaint resolution time.
• Customer feedback loop closure rate.
• Reduction in agent or customer onboarding errors.
• Community stakeholder satisfaction and support index.
• Percentage of verified customers and agents with correct documentation.
• Agent field supervision compliance rate.

Qualifications

• 2–5years’ experience in grassroots operations, agent networks, microfinance, FMCG field work, or community engagement roles.
• Strong experience leading field teams in low-income or underbanked environments.

Salary
N200,000 - N250,000 Monthly.

How to Apply
Interested and qualified candidates should send their CVs to: [email protected] using the job title as the subject of the email.

Application Deadline 31st August, 2025.