Jobs

Franchise Manager at Berger Paints Nigeria Plc

Berger Paints Nigeria Plc has a reputation for being the first in setting standards in the paint industry in Nigeria, evidenced by its scorecard as presented. It has pioneered a wide range of speciality products that are much sought after in this dynamic and ever-changing market. Berger Paints Nigeria PLC is also the first company to unveil an ultramodern fully automated factory with a daily capacity of 10,000,000 litres of paint production.

Operating in 5 business segments Decorative/Architectural finishes, Industrial coatings, Marine & Protection coatings, Automotive/Vehicle refinishes, Wood Finishing and Preservers, with a manufacturing plant and main distribution centre in Lagos, over 25 depots/business partners’ outlets, Colour World centres and a countrywide distribution network of dealers in strategic locations spread throughout the country, the most notable contribution to our success has been the Company’s on-going commitment to the development and manufacture of paints and allied coatings which are technologically correct, environmentally friendly and formulated to withstand harsh tropical conditions.

We are recruiting to fill the position below:

Job Title: Franchise Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

Oversees the day-to-day operations of franchise outlets to ensure operational efficiency, customer satisfaction, and profit generation. Identifies and develops new franchise opportunities in the region.
Ensures financial and operational success of franchise outlets in the region.

Roles and Responsibilities

Develops and executes business strategies to expand franchise operations, generates leads, drives growth, and constantly seeks ways to improve customer satisfaction.
Interviews potential franchisees and reviews applications to determine eligibility.
Recruits new franchisees based on financial resources, business experience, and personal characteristics, and provides support in the development of a business plan.
Troubleshoots and provides supervisory support in solving business problems as needed.
Records events of non-compliance and executes compliance protocols for franchisees; generates prompt notices to franchisees on events of non-compliance or breach.
Manages the stock level of products for franchise outlets and ensures prompt restocking of products as required.
Ensures the monthly rebate for franchisees is processed and made available within 7 days of the new month.
Develops and implements training programs for new franchisees.
Develops key performance indicators (KPIs) for franchise outlets to measure business results and customer satisfaction.
Develops and monitors the administration of franchise SOPs, procedures, mechanisms, and manuals to manage compliance with franchise agreements, company standards, values, and business ethics.
Reviews financial statements to ensure franchisees are meeting the financial and operational targets of performance.
Works with the marketing team in the development of promotional plans for new products and services to ensure effectiveness in increasing brand recognition and sales in the region.
Reviews contracts, processes renewals, and enforces licensing expectations.
Performs business and competitive analysis and projections to assess the health of franchise outlets monthly.
Ensures the company’s tools and assets are always maintained and kept in good condition.