Front Desk / Customer Relations Officer in a Telecommunications Service Company Located in Lekki, Lagos

A Telecommunication service company located in Lekki, Lagos State is recruiting suitably qualified candidate to fill the position below:

Job Title: Front Desk / Customer Relations Officer

Location: Lagos
Employment Type: Full-time

Job Description

• A telecommunication service company in Lekki requires the services of a Female who could combine the roles of a front desk and Customer relations Officer with excellent communication skills in French language for immediate employment.

Duties

• Greet persons entering establishment, determine nature and purpose of visit, and direct them to specific office location.
• Hear and resolve complaints from customers and public.
• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Distribute correspondence (e.g letters, emails and packages)
• Transmit information or documents to customers.
• Represent the company as agreed by the Business Development Manager and the Human Resource Manager.
• Visit clients’ office as the occasion demands.
• Compliance to procedures.
• Answering telephone calls and taking calls in foreign languages.
• Translating documents from English to the foreign language.
• Acting as an interpreter.
• Handling foreign correspondence.
• Typing and compiling reports
• Answer queries by employees and clients.
• Any other tasks as assigned by your line manager.

Qualification Requirement

• Candidate should possess Bachelor's degree
• Excellent ability to read and write in French language
• Bsc Degree Holder in French and foreign languages
• Not more than 30 Years old.
• Experienced receptionist with 1-3 years’ experience.
• Customer relations abilities
• Ability to communicate effectively in French language.

Skills:

• Fluency in spoken and written French
• Advanced MS Office skills
• Teamworking
• Initiative
• A flexible approach to work and the ability to cope with a changing, demanding workload
• Organisation, time management and the ability to multitask
• Attention to details
• Communication skills

How to Apply
Interested and qualified candidates should send their CV in a PDF format, and Cover Letter to: [email protected] using the "Job title" as subject of the email.

Note: Candidates must reside in lekki and environs

Application Deadline  18th December, 2020.