Front Desk Officer at Mitera Health Limited

Mitera Health Limited (RC 1190295) is a technology-driven healthcare organization. We provide flexible, affordable and accessible health insurance plans to meet the needs of Nigerians with guaranteed access to qualitative healthcare.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Lagos
Employment Type: Full-time

Job Summary

• The Front Desk Officer is the first point of contact for members, visitors, and partners at Mitera Health HMO.
• This role is crucial for creating a positive and welcoming environment, efficiently managing inquiries, and providing administrative support.
• The ideal candidate is highly organized, possesses excellent communication skills, and is dedicated to delivering outstanding customer service in a fast-paced healthcare environment.

Key Responsibilities

• Warmly greet and welcome all members, visitors, and vendors, providing assistance and directing them appropriately.
• Handle incoming and outgoing correspondence, including mail, packages, and deliveries.
• Process basic member inquiries regarding services, appointments, or general information, escalating complex issues to appropriate teams.
• Maintain accurate visitor logs and ensure security protocols are followed.
• Manage incoming calls, directing them to the relevant departments or personnel.
• Schedule appointments and meetings for various departments, ensuring efficient t ime management.
• Maintain a tidy, organized, and professional reception area.

Qualifications & Experience

• Bachelor's Degree or HND in Business Administration, Office Management, or a related field.
• Proven experience (1-3 years) in a front desk, reception, or administrative support role, preferably within a healthcare or HMO setting.
• Strong organizational and multitasking abilities with a keen eye for detail.
• Professional demeanor and appearance.
• Ability to handle difficult situations with tact and empathy.
• Knowledge of basic office procedures and equipment
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

How to Apply
Interested and qualified candidates should send their Cover letter to: [email protected] using the Job Title as the subject of the mail

Application Deadline 6th November, 2025.