Hotel Supervisor at 234 Hospitality

234 Hospitality is a reliable recruitment agency specialising in recruiting talents within the hospitality and entertainment industry.

We are recruiting to fill the position below:

Job Title: Hotel Supervisor

Location: Lagos
Employment Type: Full-time

Position Summary

The Hotel Supervisors will be responsible for the effective and efficient coordination of operations within the hotel, ensuring that operations and optimized and profitability is maximized. It is expected that the Supervisor will oversee all operations, prepare reports, and manage all departments, in order to aid smooth operations and guest satisfaction.

Duties and Responsibilities

Ensuring that the hotel is well-maintained by scheduling repairs and maintenance as needed.
Coordinating with other departments such as human resources or marketing to streamline operations.
Reviewing guest complaints, concerns, or issues in order to make decisions about how to best respond to them.
Assigning rooms to guests based on availability or preferences as indicated in reservations
Supervising the activities of employees on the front desk to ensure that they are greeting guests in a friendly manner and answering any questions they may have regarding hotel policies or services provided
Ensuring that all guests are safe and secure while staying at the hotel.
Managing the daily operations of the hotel including hiring, training, scheduling, and supervising staff members.
Ensuring that guests are satisfied with their experience at the hotel through regular contact with customers.
Overseeing the financial operations of the hotel such as revenue management and labor costs

Prerequisites