Hotel Supervisor at Efezi Southsea Nigeria Limited

Efezi Southsea Nigeria Limited is a hospitality consultant company incorporated in 2009 primarily to provide hospitality services to small and medium hotels. Our head office is based in Lagos, Nigeria.

We are recruiting to fill the position below:

Job Title: Hotel Supervisor

Location: Meiran, Alagbado, Lagos
Employment Type: Full-time

Job Description

• Fully responsible for all aspects of all departments.
• Support and work with all Head Manager in all aspects of running this hotel.
• Identifying staff learning needs and assisting with development
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
• Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
• Responsible for the overall management of the operation of the hotel.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedbacks / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to Manager
• Ensure SOP implementation in all departments and check the same during routine operational checks.
• Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc)
• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
• Inspecting all department for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Any other duties assigned

Qualifications and Experience

• Diploma / HND in any field of study.
• Minimum of 5 years experience obtained in a well-structure five - star Hospitality setting.

Skills and Compentencies:

• Attention to detail
• Customer focus
• Cleanliness
• Multitasking
• Planning and Organizing
• Team work
• Integrity

Behavioural Competencies:

• Ability to work under pressure
• Meticulous
• Perseverance
• Integrity
• Accountability
• Mutual Respect.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: All resident must be within Meiran, Alagbado, Ait and its environs

Application Deadline 18th December, 2021.