I.T Help Desk & Desktop Support Officer in a Leading Commercial Bank

MacTay Consulting - Our client, a leading Commercial Bank, is recruiting suitable candidates to fill the position below:

Job Title: I.T Help Desk & Desktop Support Officer

Locations: Marina, Okokomako, Iganmu - Lagos, Benin - Edo, Iseyin - Oyo and Warri - Delta
Employment Type: Full-time

Objective

• Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems.

Responsibilities

• Perform daily service desk operations such aslogging and capturing of user’s requests and providing first level incident and problem solving support.
• Escalate issues for resolution at appropriate levels.
• Ensure IT service desk policies and procedures are enforced and adhered to.
• Assist with management of the Incident / problem database.
• Continuously monitor and report service levels to ensure responsiveness of IT to business.
• Monitor and track incidents reported to the service desk to the point of resolution.
• Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team.

Requirements

• B.Sc (Minimum of Second Class Lower) / HND (Minimum of Upper Credit) in Computer Science or any related IT Degree.
• 1 - 5 years of work experience in a similar role.
• Must have completed NYSC.

Remuneration

• Salary: N85,000 monthly (net)
• Benefits: Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance (N15,000).

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  9th June, 2023.