Jobs

Job Openings at Getfit Technologies Limited

Getfit Technologies Limited is one of the fastest growing indigenous startups, that focuses on fitness wear-ables and highly customer centric. This idea was initially born to assist mothers snap back to their pre pregnancy bodies and help brides-to-be fit into their dream dress sizes and inspiring them to feel comfortable in their own skin, but this dream has been extended to everyone! Fitness and healthy living is everyone’s fundamental right.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Summary

Sell company products and services in your assigned work platform.
Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Use your assigned work platform to reach out to customers and verify account information.
Manage large amount of website, WhatsApp, Instagram or any social media platform assigned orders, and attend to incoming calls and customer orders.
Cancel or upgrade orders.
Assist with placement of orders, refunds, or exchanges.
Advise customers on company products and services.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Take payment information and other pertinent information such as addresses and phone numbers.
Keep records of customer interactions, process customer accounts and file documents.
Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Generate sales and close Transactions.
Act as the face of the company.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Utilize computer technology to handle high call volumes.
Work with customer service supervisor to ensure proper customer service is delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Knowing the Company’s products inside and out so that you can answer questions.
Communicating and coordinating with colleagues as necessary.

Requirements

HND / Bachelor's Degree
At least 2 years relevant work experience.

Job Title: Marketer / Sales Executive

Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities

Engages in superior customer service by making information readily available
Persist in sales even in the face of failure.
Establishing new businesses, organizing sales visits and ensuring all pre-assigned sales target is met monthly.
Initiate sales campaigns to meet sales expectations.
Prepare sales presentations or proposals to explain product specifications or applications.
Complete sales reports, or other paperwork on a weekly basis.
Negotiate prices within the company’s acceptable range for each product.
Verify delivery schedules to meet project deadlines.
Conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to sell products and services.
Identify prospective customers using business directories, leads from existing clients.
Advise customers on product usage to improve sales.
Constantly learn about new products and explain specific features of various products to customers.
Visit establishments to evaluate needs or promote products
Maintain customer record.
Answer customers' questions about products, prices, availability, and accessories.
Contact new or existing customers to discuss how specific products or services can meet their needs.

Key Performance Indicators:

Volume of closed sales, relative to target.
Leads converted to sales, relative to leads pursued.
Client satisfaction rating.
Customer retention versus customer attrition.

Requirements

B.Sc / HND in Marketing or any relevant discipline.
Proven experience as a marketer/sales Executive
3 years minimum working experience
Must have had experience in the sales of tangible product (e.g. clothes)
Proficiency in English
Excellent knowledge of MS office
Thorough understanding of marketing and negotiating techniques
Go getter, personable, team player with good relationships skills
Must reside withinAbuja.

Skills & Competencies:

Negotiation skills
Excellent customer service skills
Ability to be proactive and deliver results
Integrity/Discipline
Excellent interpersonal skills
Attention to details
Analytic and problem-solving skills
Excellent communication skills and evidence of building strong relationships
Solid knowledge of fitness gadgets, and the fitness industry.
Ability to develop strong value propositions consistent with Customers' needs
Ability to connect strategic thinking and planning with hands-on tactical execution.