On Site IT Support Intern at Schneider Electric

Schneider Electric - As the Global Specialist in Energy Management™ and market leader in industrial automation and software, Schneider Electric enables people to experience and transform efficiency where they live and work; from home to enterprise, across the grid and the city. Focused on making energy safe, reliable, efficient, productive and green, the Group brings a world where innovative individuals use collaborative solutions to make the most of their energy, while using less of the common planet.

We are recruiting to fill the position below:



Job Title: On Site IT Support Intern

Job ID: 008GC8
Location: Lagos
Job Schedule: Full time

Your Mission

  • The best way to learn is by doing. Develop your skills and acquire valuable experience in a fast-paced, challenging and results-driven global organisation.
  • We’re seeking an On-Site IT Support Intern – Schneider Digital- based in Lagos, Nigeria.
  • He/she will be responsible for supporting Schneider Electric Workplace and infrastructure Equipment (including network-related ones) physically on-location at Schneider Electric facilities, including but not limited to:

Workplace equipment on-site services:

  • Desk-side support.
  • Hardware break and fix.
  • Warranty Management (vendor and third-party contract management).
  • IMACD (Installation, Move, Add, Change, and Disposal Services).
  • Hardware and Software Asset tracking.
  • Stock level Management
  • Non-Catalogued Onsite Services (Non-Standard Service Requests).

Infrastructure Equipment on-site services:

  • Eyes and Hand Support to the server and network administrator.
  • Escort Services to external suppliers.
  • Non-Catalogued Onsite Services (Non-Standard Service Requests).
  • Level 1 support/responsibility to IT infrastructure

Your Role
Magic happens when you bring great people together!

  • Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.
  • Provide technical support for special events such as annual meetings, Board meetings, and training sessions for internal/external end users.
  • Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, SmartPhones/Tablets and other mutually agreed and defined devices.
  • Coordinate with external vendors for service to location infrastructure components.
  • Provide installation/relocation/disposal of network printers.
  • Provide a secure location for storage of on-site tapes.
  • Provides HW Break & Fix support services to end users when hardware incidents need a replacement of a defective whole unit by an equivalent one.
  • Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
  • Provides Eyes & Hand support to operate technical task requests on infrastructure equipment and under the control of the remote administration team.
  • Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.
  • Provide physical on-site and/or remote support services for end users in remote locations.
  • Provide on-site support for any activities for server maintenance upgrades.
  • Provide L1 support for audio/ visual equipment.


  • Innovative and creative.
  • Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.).
  • Excellent verbal and written communication skills.
  • Excellent research, analytical, and problem-solving skills.
  • A minimum of 6 months of end-user support experience in different platforms.
  • A recent graduate 2021 - 2022 academic year in computer science or IT.
  • Must have completed the NYSC program.
  • Ability to work flexible hours depends on need.
  • The successful candidate needs to be continually learning the latest platforms and technology tools.



How to Apply
Interested and qualified candidates should:
Click here to apply

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