Sales and Marketing Executive at Villa Monument Hotel

Villa Monument Hotel is a luxury boutique hotel and part of the 355 Group. Our hotel is a ritzy property situated in the upscale Victoria Island neighbourhood. The name Villa Monument was born out of a conscious effort to bring a different dynamic to the hotel industry across West Africa and the globe. Each room tells a story of traditions from around the world through its bespoke aesthetic and design.

We are recruiting to fill the position below:

Job Title: Sales and Marketing Executive

Location: Lagos, Nigeria

Duties & Responsibilities
Sales & Marketing:

• Selling and promoting hotel services and accommodation
• Research and identify new companies or contacts and develop sales leads
• Managing corporate accounts and attending to the needs of clients regarding rooms
• Preparing corporate agreements
• Liaise with the accountant to recover outstanding payments from corporate clients
• Respond to guest feedback on all platforms
• Reviewing customer feedback and resolving any issues to ensure repeat business
• Highlight any outstanding staff from guest feedback and input this information into an excel sheet for Hotel Manager to ensure appropriate recognition
• Developing new avenues to boost sales
• Content creation for hotel promotions
• Data entry experience
• Use in-depth product knowledge to increase sales
• Manage all Online Travel Agencies (OTAs) platform
• Receive and modify bookings on OTA platforms
• Monthly Reconciliation of OTA accounts
• Update and maintain records of bookings and payments

Reservations:

• Review reservation mailbox for incoming requests and bookings about rooms or meeting room
• Manage meeting room in collaboration with Housekeeping Coordinator
• Understand guest needs and upsell additional services or upgrades accordingly
• Managing or modifying guest bookings on request
• Make note of any special requests in guest bookings
• Checking the availability of accommodation on guest’s desired booking dates
• Processing payments and sending confirmation and receipts to guests
• Handle in-coming booking requests online and over the phone
• Ensuring enquiries become confirmed business
• Create and forward quotations and Pro-forma invoices to guests
• Assist in maximizing room revenues through effective utilization of room rates and promotional packages
•  Making guest reservations based on their requirements

Job Requirements

• Bachelor's Degree in Hotel Management, Marketing or relevant field required
• Minimum of 3 years of work experience working in sales, marketing or public relations, preferably in the hospitality or travel industries
• Experience with hotel Property Management Software (PMS)
• Top Negotiation Skills
• Ability to adapt to a dynamic environment
• Excellent interpersonal skills and multi-tasking skills
• Creative Skills
• Strict attention to detail
• Flexibility to work various shifts, including evenings and weekends
• Industry standards grooming with good hygiene
• Positive Attitude
• A Passion for Hospitality!
• The Ability to SELL SELL SELL!
• Understanding of how OTAs operate e.g. Booking.com, Expedia & TripAdvisor
• Familiarity with hospitality industry standards
• Strong Product knowledge
• Proficiency in English; knowledge of additional languages is a plus
• Computer literacy
• Strong numerical skills
• Good written and oral communication skills
• Proficiency in English; knowledge of the local languages is an asset
• Resourceful and able to meet guest needs

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email