Wakanow Job Vacancy for a PSS Portfolio Associate

Wakanow is Africa's leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more. We are recruiting to fill the vacant position below: Job Title: PSS Portfolio Associate Job Opening ID: WKN/32/JB Location: Lekki, Lagos Job Description

• The PSS Portfolio Associate is responsible for managing individual portfolios for the PSS department and also handles PSS operations.

• PSS Portfolio management and reporting
• Timely closure of Customer’s Transactions/response to customer’s E-mail/Complaints
• Creation of customer’s loan account
• Monitor violations of credit policies, provide analysis, conclusion and recommendations, present findings to senior management and suggest actions/penalties be taken when appropriate
• Customer Education (Product Education)
• Providing assistance to Outlets on PSS breakdown challenges where necessaries.
• Provides assistance by responding to customer enquiries through all approved channels
• Timely closure of request made through our online platform (Booking Report)
• Assist in attending to Walk-in customers where needed.
• Keep track of non-performing loan (NPL) and interact with customers to ensure payments are made
• Ensure daily reporting of all transactions consummated on a daily basis
• Assist in tracking all tickets not paid for and needed to be cancelled at least 7 days to travel

• Candidates should possess relevant qualifications.