Templates
Return and Refund Policy
A Return Policy or a Refund Policy is used by ecommerce stores to inform customers about a store's policies on returns and refunds of purchased items.
If you’re involved in the eCommerce business, whether it’s an online store, digital software or a SaaS, a basic legal aspect you must address is handing return or exchange requests and processing refunds.
A good refund or return policy can help protect your company and win your customers’ trust, but making sure your language is clear and concise is extremely important. Since refund policy is a legal agreement, it can help an online business in the instances when some of the customers claim their rights are not being respected.
Our return policy template can help make it easy for you to create a professional, ready-to-use refund or return policy. Take a look below:
Returns and Refunds Policy Template (#1)
Returns and Refunds Policy
Thank you for shopping at [Website or Company Name].
This is the Return and Refund Policy of [Website or Company Name]. Please read this policy carefully.
Digital products
We issue refunds for digital products within 7 days of the original purchase of the product.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us via our phone number [Number] or email address [Email].
Returns and Refunds Policy Sample (#2)
Thanks for purchasing our products at [website] operated by [name].
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.
Return and Refund Policy Statement (#3)
If you are not completely satisfied with your purchase, or the product is found to be defective, you may return the item to us in its original condition within 14 days of receipt.
Only items purchased directly from [Website or Company Name]’s online store will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. [Website or Company Name] reserves the right to deny any return.
Feel free to contact us via email [Email] or Phone [Phone Number], if you have any more questions.
