Shop Assistant Duties & Responsibilities

The role and function of a Shop Assistant includes the following duties and responsibilities:

  • Receiving, processing, and organizing shipments and deliveries accordingly.
  • Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines.
  • Assisting customers in locating desired shop items.
  • Addressing and resolving customers complaints in a professional manner.
  • Processing customer payments using the shop's Point of Sale (POS) system.
  • Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.
  • Informing customers of shop promotions to encourage purchases.
  • Performing regular price audits to identify and correct price discrepancies.
  • Performing end-of-day cleaning duties, which includes wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor.

Note that this is not an exhaustive list of Shop Assistant duties and responsibilities. Job functions for specific Shop Assistant roles may vary, depending on the industry and type of employer.

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