Telemarketer Duties & Responsibilities

The role and function of a Telemarketer includes the following duties and responsibilities:

Reach out to existing and potential customers to present our product and service offering
Learn details about our product and service offerings
Address any questions or issues customers may have
Measure identified KPIs
Always strive towards meeting sales quota
Keep records of calls and sales
Prepare and present achievements and KIPs
Communicate with customers to understand their requirements and and need
Offer solutions based on clients needs and capabilities
Direct prospects and leads to the sales team when needed
Keep an updated customer database

Note that this is not an exhaustive list of Telemarketer duties and responsibilities. Job functions for specific Telemarketer roles may vary, depending on the industry and type of employer.

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