Telemarketer Job Description

What is the job description of a Telemarketer? What are the duties and responsibilities of a Telemarketer? What does a Telemarketer do?

Job description of a Telemarketer

Telemarketers are sales representatives responsible for reaching out to potential clients and customers over telephone.

This Telemarketer job description example includes the list of most important Telemarketer duties and responsibilities as shown below. It can be modified to fit the specific Telemarketer profile you're trying to fill as a recruiter or job seeker.

Telemarketer Duties and Responsibilities

Telemarketer job description should contain a variety of functions and roles including:

  • Reach out to existing and potential customers to present our product and service offering
  • Learn details about our product and service offerings
  • Address any questions or issues customers may have
  • Measure identified KPIs
  • Always strive towards meeting sales quota
  • Keep records of calls and sales
  • Prepare and present achievements and KIPs
  • Communicate with customers to understand their requirements and and need
  • Offer solutions based on clients needs and capabilities
  • Direct prospects and leads to the sales team when needed
  • Keep an updated customer database

Telemarketer Requirements / Skills / Qualifications

Telemarketer job description should include these common skills and qualifications:

  • B.Sc/BA is a plus
  • x years of experience as Telesales Representative or similar customer service or sales role
  • Proven record of meet quota
  • Good knowledge of sales tools such as CRM software
  • Willingness to learn about products and services specifications and benefits
  • Cool-tempered and able to handle rejection
  • Team player
  • Good time-management skills
  • Great interpersonal, communication, presentation and negotiation skills
  • Good negotiation skills

As a hiring manager, recruiting an ideal Telemarketer starts with crafting a good job description. Use this Telemarketer job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Telemarketer may also reference it in preparation for the interview.

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