Strategic Account Manager job description

Strategic Account Manager Duties and Responsibilities

Strategic Account Manager job description should contain a variety of functions and roles including:

Investigate customers’ requests
Take care of any issues incurred professionally.
Build strong customer relationships, especially with key customer stakeholders and sponsors.
Always strive to provide exceptional customer experience
Manage customer expectation
Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements.
Set up KPIs and keep track of key account metrics.
Communicate the progress to both internal and external stakeholders.
Collaborate with our team to achieve sustainable growth and devlopment

Strategic Account Manager Requirements / Skills / Qualifications

Strategic Account Manager job description should include these common skills and qualifications:

Bachelor's degree in Sales, Marketing or equivalent.
x years of experience as Strategic Account Manager or similar role
Experience in managing multiple stakeholders and projects
customer-centric and good listener
Great interpersonal and communication skills
Experience in using software for sales such as Salesforce
Excellent verbal and written communication in English
Sense of ownership and pride in your performance and its impact on company’s success
Critical thinker and problem-solving skills
Team player
Good time-management skills

As a hiring manager, recruiting an ideal Strategic Account Manager starts with crafting a good job description. Use this Strategic Account Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Strategic Account Manager may also reference it in preparation for the interview.