Key Account Manager job description

Key Account Manager Duties and Responsibilities

Key Account Manager job description should contain a variety of functions and roles including:

Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives
Research key customer wants and needs
Suggest solutions that answer clients needs and wants
Ensure the ordered products are delivered in a timely manner
Serve as contact point for key customers and internal teams
Measure, track and analyze key account metrics
Create reports for upper management
Keep abreast with industry and market trends and best practices
Resolve customers' complaints in an effective and respectful way
Gather, report and communicate customers' feedback on service, technology and product delivery
Research and source new potential clients

Key Account Manager Requirements / Skills / Qualifications

Key Account Manager job description should include these common skills and qualifications:

MA in business administration, sales or similar relevant field
Previous working experience as Key Account Manager for (x) year(s)
Experience in sales and customer services will be an advantage
Ability to prioritize and meet critical deadlines
Problem-solving and negotiation aptitude
Outstanding communication and interpersonal skills
Aptitude in networking and building relationships
Excellent time and project management skills

As a hiring manager, recruiting an ideal Key Account Manager starts with crafting a good job description. Use this Key Account Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Key Account Manager may also reference it in preparation for the interview.