Key Account Manager Duties & Responsibilities

The role and function of a Key Account Manager includes the following duties and responsibilities:

Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives
Research key customer wants and needs
Suggest solutions that answer clients needs and wants
Ensure the ordered products are delivered in a timely manner
Serve as contact point for key customers and internal teams
Measure, track and analyze key account metrics
Create reports for upper management
Keep abreast with industry and market trends and best practices
Resolve customers' complaints in an effective and respectful way
Gather, report and communicate customers' feedback on service, technology and product delivery
Research and source new potential clients

Note that this is not an exhaustive list of Key Account Manager duties and responsibilities. Job functions for specific Key Account Manager roles may vary, depending on the industry and type of employer.

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