Telesales Representative job description

Telesales Representative Duties and Responsibilities

Telesales Representative job description should contain a variety of functions and roles including:

Reach out to existing and potential customers to present our product and service offering
Learn details about our product and service offerings
Address any questions or issues customers may have
Communicate with customers to understand their requirements and need
Offer solutions based on clients needs and capabilities
Track and document calls and sales
Update client records
Prepare and present achievements and KIPs
Direct prospects and leads to the sales team
Keep an updated customer database
Measure identified KPIs
Always strive towards meeting sales quota

Telesales Representative Requirements / Skills / Qualifications

Telesales Representative job description should include these common skills and qualifications:

High school diploma
BSc/BA is a plus
x years of experience as Telesales Representative or similar customer service or sales role
Proven record of met quota
Good time-management skills
Great interpersonal, communication, presentation and negotiation skills
Good negotiation skills
Hand on experience with sales tools such as CRM software
Ability and willingness to learn about products and services specifications and benefits
Patient and friendly personality
Team player

As a hiring manager, recruiting an ideal Telesales Representative starts with crafting a good job description. Use this Telesales Representative job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Telesales Representative may also reference it in preparation for the interview.