Telesales Representative Duties & Responsibilities

The role and function of a Telesales Representative includes the following duties and responsibilities:

Reach out to existing and potential customers to present our product and service offering
Learn details about our product and service offerings
Address any questions or issues customers may have
Communicate with customers to understand their requirements and need
Offer solutions based on clients needs and capabilities
Track and document calls and sales
Update client records
Prepare and present achievements and KIPs
Direct prospects and leads to the sales team
Keep an updated customer database
Measure identified KPIs
Always strive towards meeting sales quota

Note that this is not an exhaustive list of Telesales Representative duties and responsibilities. Job functions for specific Telesales Representative roles may vary, depending on the industry and type of employer.

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