Technical Account Manager job description

Technical Account Manager Duties and Responsibilities

Technical Account Manager job description should contain a variety of functions and roles including:

Assist customers’ technical requests and take care of any technical issues
Build strong customer relationships, especially with key customer stakeholders and sponsors
Always strive to provide exceptional customer experience
Communicate the progress to both internal and external stakeholders
Take initiatives in identifying growth opportunities
Manage customer expectation and lead them to customer satisfaction
Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements
Keep track of key account metrics
Collaborate with our team to achieve sustainable growth

Technical Account Manager Requirements / Skills / Qualifications

Technical Account Manager job description should include these common skills and qualifications:

Relevant Technical degree such as Engineering
A proven track record of Technical Account Management or other relevant experience.
Experience in managing multiple stakeholders and projects
Experience and strong knowledge in Microsoft Office
Experience in using software for sales such as Salesforce
A listener who is customer-oriented and attentive to their needs
Critical thinker and problem-solving skills
Team player
Good time-management skills
Great interpersonal and communication skills

As a hiring manager, recruiting an ideal Technical Account Manager starts with crafting a good job description. Use this Technical Account Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Technical Account Manager may also reference it in preparation for the interview.