Technical Account Manager Duties & Responsibilities

The role and function of a Technical Account Manager includes the following duties and responsibilities:

Assist customers’ technical requests and take care of any technical issues
Build strong customer relationships, especially with key customer stakeholders and sponsors
Always strive to provide exceptional customer experience
Communicate the progress to both internal and external stakeholders
Take initiatives in identifying growth opportunities
Manage customer expectation and lead them to customer satisfaction
Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements
Keep track of key account metrics
Collaborate with our team to achieve sustainable growth

Note that this is not an exhaustive list of Technical Account Manager duties and responsibilities. Job functions for specific Technical Account Manager roles may vary, depending on the industry and type of employer.

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