Client Relationship Manager Duties & Responsibilities

The role and function of a Client Relationship Manager includes the following duties and responsibilities:

  • Collect client feedback about their experience.
  • Meet with clients to establish their needs.
  • Develop relationships with clients and key personnel.
  • Elevate complaints and feedback to the relevant departments.

Note that this is not an exhaustive list of Client Relationship Manager duties and responsibilities. Job functions for specific Client Relationship Manager roles may vary, depending on the industry and type of employer.

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