Client Services Manager Duties & Responsibilities

The role and function of a Client Services Manager includes the following duties and responsibilities:

  • Develop effective communication platforms for clients and staff.
  • Inspire repeat-business from clients.
  • Conduct customer service workshops and presentations.
  • Develop surveys and capture client information.
  • Participate in marketing campaigns.
  • Deal with client requests and troubleshoot problems.
  • Monitor and measure client satisfaction.
  • Liaise with different departments about client queries.
  • Offer advice to clients on services and products.

Note that this is not an exhaustive list of Client Services Manager duties and responsibilities. Job functions for specific Client Services Manager roles may vary, depending on the industry and type of employer.

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