AutofactorNG Jobs for Customer Care Representatives in Lagos

⏲ Aug 10, 2017, 6:40 PM
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AutofactorNG - Your number one leading online retail store for 100% genuine and quality auto Spare/Replacement Parts, Servicing Parts, Tyres, Batteries, Lubricants, Grille Guards, Gadget & Tools and Accessories. With well over 3500 products available in stock. We are recruiting to fill the position of: Job Title: Customer Care Representative Location: Lagos Job Description

Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Sell products and services.
Computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.