Customer Care Executive in a Reputable Electronics Company based in Lekki, Lagos

Willers Solutions Limited - Our client, a reputable Electronics Company is looking to fill the position below:

Job Title: Customer Care Executive (Femele)

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.

Qualification

• Min of B.Sc., HND in Business Administration; Mass Communication, French or any related field
• Min of 2-3 years Cognate experience as CUSTOMER CARE EXECUTIVE or Administration
• Must be able to communicate in English and French Fluently

Skills:

• Active listening
• Adaptability
• Attentiveness
• Conflict resolution
• Open-mindedness
• Patience
• Quick thinking
• Responsiveness
• Timeliness
• Creativity
• Decision-making
• Effective communication
• Empathy

Benefits

• #60,000
• Staff Bus
• Free Lunch
• HMO

How to Apply
Interested and qualified candidates should forward their CV ‘MS Word Format’ to: [email protected] using 'Customer Care Executive' as subject of the mail.

Note: Only qualified candidates will be shortlisted

Application Deadline  20th March, 2021.