Customer Service Representative at Jules Construction

Jules Construction is a structural engineering and design company focused on delivering design and consultancy services to its client that include engineering design analysis, design drawings and project management. The firm specialises in providing building structures consultations and solutions in the form of beam calculations, wall calculations, and roof design to all the main building materials. Three-dimensional modelling and visualization is an additional service we offer to our clients. State-of-the-art design and analysis tools are an integral part of the services, this ensure that our services are accurate and minimizes errors.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Shogunle, Lagos
Employment Type: Full-time

Job Details

• A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
• They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
• Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

Requirements

• Interested candidates should possess an OND, NCE, HND, or Bachelor's Degree with 2-5 years experience.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening

Salary
N100,000 - N120,000 / Month.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline 10th November, 2025.