Customer Service Representative in a Manufacturing Company based in Lagos

Aldelia Group - One of our clients in the Manufacturing industry is recruiting suitably qualified candidate to fill the position below:

Job Title: Customer Service Representative
Location: Lagos

Job Description

• We are looking for a Customer-oriented Service Representative who will be responsible for optimizing customer experience by possessing solid knowledge of products, processes and should also possess ability to proffer solutions / resolve complaints in a timely fashion and in accordance with Company’s guidelines.

Person Specification

• B.Sc. in a Social Science discipline
• Minimum of 5 years for the same or similar role
• Manufacturing experience is an added advantage

Skills required for the role:

• Excellent communication skills - oral, written and interpersonal
• Analytical and problem solving skills
• Ability to carry out customer reconciliations
• Teach-ability and ability to deliver timely and accurate results under relative pressure
• High drive and passion for excellence
• Team work and collaboration
• Proficiency with MS Office packages (Excel & Word) & ERP System ( SAP R3/SAP B1 is an added advantage)

Remuneration
The compensation and benefits are very competitive and negotiable depending on years of relevant experience and exposure.

How to Apply
Interested and qualified candidate should send their CV to: [email protected] with the following information "Current Salary, Expected Salary, Date of Birth, Notice Period" with the Job title as the email subject

Application Deadline  30th December, 2020.