Head of Operations at Prosperity Microfinance Bank

Prosperity Microfinance Bank Nigeria Limited (PMBank) is a Microfinance Bank incorporated in Nigeria with the Corporate Affairs Commission of Nigeria in March 2005 under the provisions of the Companies and Allied Matters Act CAP C20 LFN 2004 with registration number RC 620230 and commenced operations on 10th October 2005. It is licensed to carry on the business of microfinance banking by the Central Bank of Nigeria.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Ugbowor, Benin - Edo
Employment Type: Full-time

Job Description

• The Head of Operations is responsible for overseeing and coordinating the day-to-day operational activities of the bank.
• The role ensures effective systems, internal controls, regulatory compliance, and service delivery that support the bank’s growth and sustainability.

Key Responsibilities

• Supervise and manage branch operations to ensure efficiency and compliance with policies.
• Oversee cash management, account operations, funds transfer, and transaction processing.
• Ensure compliance with CBN, NDIC, AML/CFT, and other regulatory requirements.
• Monitor customer service standards and resolve escalated service issues.
• Lead process improvement initiatives to improve efficiency and reduce operational risks.
• Prepare and present operational reports to management and the Board.
• Supervise and mentor operations staff to build capacity and ensure accountability.
• Vault management
• Develop and implement standard operating procedures (SOPs) for smooth workflow.
• Coordinate IT systems and digital platforms to enhance service delivery.
• Ensure effective internal controls, risk management, and operational audits.

Qualifications & Experience

• Bachelor’s Degree in Banking & Finance, Economics, Accounting, Business Administration, or related field.
• Master’s degree (MBA, MSc) or professional certifications (CIBN, ACIB, ICAN, ACCA) is an added advantage.
• Strong knowledge of banking operations, regulatory guidelines, and risk management.
• Experience with digital banking systems, core banking applications, and fintech integration is an advantage.
• Minimum of 7–10 years’ banking/microfinance experience, with at least 3 years in an operations management role.

Key Competencies:

• Strong leadership and people management skills.
• Excellent knowledge of banking operations and compliance.
• High ethical standards, integrity, and attention to detail.
• Ability to implement process improvements and manage change.
• Good analytical, problem-solving, and decision-making ability.
• Strong communication and customer service skills.

How to Apply
Interested and qualified candidates should send their CV and cover letter to: [email protected] using the job title as the subject of the email

Application Deadline  31st October, 2025.