Recruitment at City Tutors Nigeria for a Customer Care Manager, 28th February, 2019

City Tutors Nigeria - We are the premier City tutors Limited, the biggest and most trusted personalized educational company in West-African sub-region, providing highly rated private tuition for learners . We provide learners with the advantage of quality, experienced and innovative sessions : far beyond the limitation of class room learning. Due to massive expansion, we are seeking to invite suitably qualified candidates for the position below:     Job Title: Customer Care Manager Location: Ikeja, Lagos Key Responsibilities

• Regular Inbound and Outbound calls
• Communicate directly with clients and encourage trusting relationship
• Respond to inquiries made by clients about company services in a timely and friendly manner
• Document and share lead/customer intelligence with internal team.
• Ability to show empathy and compassion
• Maintain high level of professionalism in customer engagements
• Follow-up on on-boarded clients
• Create a persistent focus on the customer in all key actions the company takes

• Candidates should possess B.Sc/HND qualification
• Good knowledge of Social media marketing, Google AdWords, Google AdSense and similar PPC, PPV Advert platforms
• Strong empathy for customers, a passion for customer insights and research rooted in placing the customer’s wants and needs first above all.
• Excellent communication skills with the ability to distil complex issues and detailed analysis into simple, structured frameworks
• Outstanding sales skills with proven ability to convert prospects into active clients
• 3 years + working experience in customer care role.