Jobs

Support Engineer (Value-added Services) at Coollink Nigeria Limited

Coollink is an Internet Service Provider with over 15 years in deploying seamless and affordable internet and value-addedservices to our clients in all sectors. We have our headoffice in Lagos and other offices in Portharcourt, Abuja, Kano, Onitsha.

We are recruiting to fill the position below:

Job Title: Support Engineer (Value-added Services)

Location: Victoria Island, Lagos
Employment Type: Full-time

Role Overview

The Field Support Engineer will be responsible for the scoping, deployment, and support for IT value-added services for Coollink’s clientele.
The position involves proper documentation of activities such as training, change management amongst others. Lots of phone support will be required as well as site visits where needed.
The holder of this position is expected to operate with minimum supervision while giving constant feedback to relevant stakeholders on the status of operations.

Responsibilities
Pre-Sales Meetings:

Meet with prospective/existing customers for new projects/implementations built around M365, Sophos Firewalls/Endpoint…
Prepare BOM for the Sales Team from which their quotes to the end-user are based on.
Assist the Sales team in preparing bid documents for prospective clients

Deployment of Microsoft 365 Suites:

Conduct pre-deployment surveys and planning for implementation
Deploy/Implement Microsoft 365 solutions to end-users
Supervise and manage licenses on behalf of the end-users
Work with other stakeholders to ensure that deployment is seamless and manage OEM partners where necessary

IT Managed Services:

Oversee the network with the customers’ IT Managers and provide local and remote support where necessary.
Ensure IT equipment have the latest firmware and upgrade when required
Ensure wireless networks, video conferencing equipment, etc. are working optimally and resolve any issues reported.

Documentation:

Ensure that proper documentation of IT assets in a client’s environment is kept up to date
Track and create a weekly report showing incident frequencies

Person Specification

A minimum of HND or BSc in Computer/Electrical Engineering, Computer Science, or any related course.
Minimum of 5 years relevant experience as a Support Engineer.
A good understanding of Windows operating systems [Windows 10, Windows Server 2008, etc.]
Good knowledge of Active Directory and Exchange.
Understanding of Firewall solutions and Wi-Fi technologies.
A good understanding of computer networks.
Good written and oral communication skills. Should be able to present him/herself in a clear and understandable manner.
People management skills are necessary.
Ability to identify and resolve hardware-related issues involving laptops, desktops, and network printers.
A very good understanding of the Microsoft 365 portfolio including Teams, Azure, Sharepoint, etc.
Certifications in Microsoft System Administration/Office 365 will be an advantage.