Customer Retention Specialist Duties & Responsibilities

The role and function of a Customer Retention Specialist includes the following duties and responsibilities:

  • Communicating with customers and sales representatives.
  • Analyzing customer behavior.
  • Gathering information about customer complaints.
  • Meeting with the sales team to propose customer retention solutions.
  • Writing and presenting customer behavior reports.
  • Building positive relationships with customers and business associates.
  • Developing aggressive retention strategies based on customer feedback.
  • Negotiating with customers to renew contracts and retain business.

Note that this is not an exhaustive list of Customer Retention Specialist duties and responsibilities. Job functions for specific Customer Retention Specialist roles may vary, depending on the industry and type of employer.

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