Customer Retention Specialist job description

Customer Retention Specialist Duties and Responsibilities

Customer Retention Specialist job description should contain a variety of functions and roles including:

Communicating with customers and sales representatives.
Analyzing customer behavior.
Gathering information about customer complaints.
Meeting with the sales team to propose customer retention solutions.
Writing and presenting customer behavior reports.
Building positive relationships with customers and business associates.
Developing aggressive retention strategies based on customer feedback.
Negotiating with customers to renew contracts and retain business.

Customer Retention Specialist Requirements / Skills / Qualifications

Customer Retention Specialist job description should include these common skills and qualifications:

Bachelor's degree in sales, marketing, or related field.
x years' experience in a similar role.
Excellent customer service skills.
Advanced communication and interpersonal skills.
Empathy and patience.
Advanced organizational skills.
Strong conflict resolution skills.
In-depth knowledge of sales and marketing software.
Ability to remain calm and professional in stressful situations.

As a hiring manager, recruiting an ideal Customer Retention Specialist starts with crafting a good job description. Use this Customer Retention Specialist job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Customer Retention Specialist may also reference it in preparation for the interview.