Holiday Representative Job Description

What is the job description of a Holiday Representative? What are the duties and responsibilities of a Holiday Representative? What does a Holiday Representative do?

Job description of a Holiday Representative

A holiday representative is responsible for looking after groups of clients on package holidays at resorts. The main priority is to ensure that clients enjoy their holiday and that everything runs as smoothly as possible for them. The role involves holding welcome meetings, handling complaints and resolving problems as they arise. Holiday representatives are often also responsible for selling resort excursions and additional services, such as car hire.

This Holiday Representative job description example includes the list of most important Holiday Representative duties and responsibilities as shown below. It can be modified to fit the specific Holiday Representative profile you're trying to fill as a recruiter or job seeker.

Holiday Representative Duties and Responsibilities

Holiday Representative job description should contain a variety of functions and roles including:

  • Acompanying customers on excursions and acting as a guide;
  • Organising and supervising children’s activities and ensuring they are in a safe environment;
  • Taking part in and organising daytime and evening entertainment;
  • Selling car hire and other services;
  • Dealing with unforeseen ‘non-client’ problems, e.g. flight delays, coach strikes, weather conditions;
  • Meeting guests at the airport;
  • Escorting guests to their accommodation;
  • Organising and hosting welcome meetings (sometimes for up to 200 people);
  • Establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies;
  • Maintaining an in-depth knowledge of the resort and the local area in order to answer clients’ questions;
  • Responding to clients’ queries (this may involve being on duty for set times each day);
  • Checking hotel standards and safety procedures;
  • Selling and organising excursions and other activities;
  • Handling client issues, such as: lost luggage or passports; allegations of theft or other crimes;
  • Completing risk assessments and health and safety checks;
  • Keeping basic accounts and records, and writing reports;
  • Assisting in the support and training of new holiday representatives.
  • Resolving any conflict with or between clients;

Holiday Representative Requirements / Skills / Qualifications

Holiday Representative job description should include these common skills and qualifications:

  • A graduate degree in leisure, travel, tourism or management can be an advantage
  • Independence
  • Confidence
  • Communication skills
  • Interpersonal skills
  • Specific abilities and talents, e.g. sports, arts, theatre, music
  • Good level of fitness
  • Energetic and proactive
  • Enthusiastic, passionate and engaging

As a hiring manager, recruiting an ideal Holiday Representative starts with crafting a good job description. Use this Holiday Representative job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Holiday Representative may also reference it in preparation for the interview.