Hotel Manager Job Description

What is the job description of a Hotel Manager? What are the duties and responsibilities of a Hotel Manager? What does a Hotel Manager do?

Job description of a Hotel Manager

A Hotel Manager is a person who is responsible for the day-to-day management of a hotel and its staff. Hotel Managers are responsible for managing employees and for planning, marketing , coordinating and administering hotel services such as catering and accommodation facilities. Hotel managers are responsible for making sure that all areas of a hotel environment run smoothly and work together successfully.

This Hotel Manager job description example includes the list of most important Hotel Manager duties and responsibilities as shown below. It can be modified to fit the specific Hotel Manager profile you're trying to fill as a recruiter or job seeker.

Hotel Manager Duties and Responsibilities

Hotel Manager job description should contain a variety of functions and roles including:

  • Oversee personnel including receptionist, kitchen staff, and office employees.
  • Monitor employee performance and conduct regular evaluations to help improve customer service.
  • Create and apply a marketing strategy to promote the hotel’s services and amenities.
  • Coordinate with external parties including suppliers, travel agencies, and conference planners.
  • Evaluate hotel performance and ensure compliance with health and safety rules.
  • Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.
  • Collect payments and maintain records of budgets, funds, and expenses.
  • Welcome and register guests once they arrive.
  • Resolve issues regarding hotel services, amenities, and policies.
  • Organize activities and assign responsibilities to employees to ensure productivity.

Hotel Manager Requirements / Skills / Qualifications

Hotel Manager job description should include these common skills and qualifications:

  • Degree in Business Administration, Hotel/Hospitality Management or relevant field
  • Proven experience as Hotel Manager or relevant role
  • Fluency in English; knowledge of other languages is a plus
  • Demonstrable aptitude in decision-making and problem-solving
  • Reliable with an ability to multi-task and work well under pressure
  • Outstanding leadership skills and a great attention to detail
  • Understanding of all hotel management best practices and relevant laws and guidelines
  • Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
  • Excellent customer service skills as well as a business mindset

As a hiring manager, recruiting an ideal Hotel Manager starts with crafting a good job description. Use this Hotel Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Hotel Manager may also reference it in preparation for the interview.