Inside Sales Manager Duties & Responsibilities

The role and function of an Inside Sales Manager includes the following duties and responsibilities:

  • Manage and oversee the work of inside sales representatives team
  • Coach, train, evaluate and monitor sales representatives performance
  • Set and track sales targets and KPIs
  • Coordinate sales projects to meet deadlines
  • Execute sales analysis, prepare sales reports and suggest improvements
  • Prepare monthly, quarterly and annual sales forecasts
  • Use customer feedback to generate ideas about new features or products
  • Research and discover methods to increase customer engagement
  • Ensure sales, finance and legal policies and procedures are met
  • Build an open-communication culture inside your team

Note that this is not an exhaustive list of Inside Sales Manager duties and responsibilities. Job functions for specific Inside Sales Manager roles may vary, depending on the industry and type of employer.

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