Graduate Vacancies in a Beauty and Cosmetics Company

HRLeverage - Our client in the Beauty and Cosmetics Industry is looking to recruit suitable candidates to fill the positions below:

Job Title: Customer Service Executive

Location: Lagos

Job Description
Our client in the beauty and cosmetics industry is currently in need of a Customer Service Executive who will act as a liaison, provide product information and resolve any emerging problems that their customer accounts might face with accuracy and efficiency.

Job Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Job Requirements

• Minimum of a bachelor's degree in any other related field
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Job Title: Business Development Executive

Location: Lagos

Job Description

• Our client in the beauty and cosmetics industry is currently in need of a Business Development Executive. The ideal candidate should be able to assist the organization’s sales and growth efforts by contributing to new customer acquisition.
• He/she should be able to provide ideas to attract new clients and keep the senior management updated about marketplace and competitor activity.

Job Responsibilities

• Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies
• Build contacts with potential clients to create new business opportunities
• Familiarize yourself with all products and services offered by the company.
• Attend networking activities to research and connect with prospective clients.
• Make cold calls for new business leads
• Developing quotes and proposals
• Negotiating and renegotiating by phone, email, and in person
• Developing sales goals for the team and ensuring they are met

Job Requirements

• Minimum of a bachelor's degree in Marketing, Business Administration, or any other related field
• Extensive sales experience.
• Intuitive and insightful, particularly regarding human behavior.
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Professional yet affable disposition.
• Neat, well-groomed appearance.
• Great networking skills.
• Excellent written and verbal communication.
• Resourceful, with outstanding research skills.
• Emboldened by challenges.

Job Title: Online Marketing Officer

Location: Lagos

Job Description
Our client in the beauty and cosmetics industry is currently in need of an Online Marketing Officer. The ideal candidate will be responsible for acquiring leads/customers and promoting sales by developing and optimizing digital marketing campaigns across all digital channels.

Job Responsibilities

• Manage and coordinate all digital marketing activities
• Develop, implement and manage all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns.
• Design and implement social media strategy to align with business goals.
• Develop engaging online content on social networking channels such as Facebook, Twitter, Instagram, Google Plus, etc.
• Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
• Develop brand awareness and create a positive online reputation for the organization
• Evaluate and Monitor online media campaigns to ensure that they are relevant and effective.
• Identify new digital marketing trends and ensure that the brand is in front of the industry developments.
• Prepare accurate reports on our marketing campaign’s overall performance.
• Communicate with followers, respond to queries in a timely manner and monitor customer reviews.
• Keep up to date on the latest social media trends

Job Requirements

• Minimum of a bachelor's degree in business, marketing or any other related field
• A minimum of two up to five years of experience in online marketing
• Google Adwords and Analytics Certifications are a plus
• Extensive experience and knowledge of Google Adwords, Google Analytics, Bing Ads, Facebook Ads, etc
• Proven track record of leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
• Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
• Up-to-date with the latest trends and best practices in online marketing and measurement
• Ability to deliver creative content (text, image and video)
• Excellent communication skills
• Analytical and multitasking skills

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as the subject of the email