Operations Manager at Landmark Africa Group

Landmark Africa Group - Since opening our doors in 1997, Landmark has provided serviced offices, real estate development, market research and event hosting services to over 5000 organisations. Our vision is to create a globally affiliated real estate and services network for foreign and domestic companies. The aim is to allow them operate efficiently in Africa by providing the operational platform for doing business seamlessly across the continent. Our strong development and business service capabilities are highlighted by our longstanding multinational clientele and vast portfolio of real estate developments. Landmark’s value proposition is our ability to respond to our clients’ continuously growing needs as reflected in our philosophy.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Enugu

About the Job

• The Operations Manager will be responsible for overseeing all day-to-day operations across hospitality, leisure, events, and facilities at Landmark Nike Lake Enugu.
• This individual will ensure seamless service delivery, operational efficiency, and guest satisfaction while aligning with Landmark’s standards of excellence and long-term strategic objectives.

What Success Looks Like in the Role

• Smooth, efficient operations across hotel, leisure, and F&B units with minimal disruption.
• High guest satisfaction, loyalty, and repeat patronage driven by world-class service.
• Strong cost control, adherence to budgets, and delivery of operational KPIs.
• Compliance with all health, safety, and environmental regulations.
• A motivated, well-trained workforce consistently delivering Landmark’s brand philosophy.

How This Role Fits Into the Organization Overall

• This position is central to the success of Landmark Nike Lake Enugu. By managing multiple functions, hospitality, facilities, events, and customer experience.
• The Operations Manager ensures that the property operates as an integrated destination.
• The role collaborates with Sales, F&B, Finance, and Marketing to deliver both immediate operational excellence and long-term growth, reinforcing Landmark’s reputation as a leading lifestyle brand.

Responsibilities
Property & Operational Oversight:

• Supervise daily hotel, leisure, and facility operations, ensuring efficiency and quality.
• Monitor occupancy, utilization, and service delivery to optimize guest experiences.
• Implement SOPs across all departments for consistency and excellence.

Guest Experience & Service Excellence:

• Lead customer service programs to ensure world-class guest satisfaction.
• Act as escalation point for guest complaints, ensuring timely resolution.
• Track guest feedback and implement continuous improvements.

Team Leadership & Development:

• Recruit, train, and mentor staff across departments.
• Foster a performance-driven, team-oriented culture.
• Conduct regular performance reviews and lead employee development programs.

Strategic Reporting & Collaboration:

• Provide regular operational reports to senior leadership.
• Collaborate with Sales, F&B, and Marketing to align operations with broader business strategy.
• Ensure Nike Lake Enugu integrates seamlessly into Landmark’s ecosystem of properties and rollouts.

Compliance, Safety & Risk Management:

• Enforce compliance with safety, health, and environmental regulations.
• Conduct audits, inspections, and risk assessments across units.
• Oversee vendor and contractor compliance with Landmark’s standards.

Financial & Performance Management:

• Collaborate with Finance to prepare and manage operational budgets.
• Monitor departmental KPIs, revenues, and expenses for alignment with targets.
• Support revenue generation through upselling, cross-department collaboration, and efficient cost management.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field. A Master’s degree is an advantage.
• Strong knowledge of compliance, safety, and guest service protocols.
• Excellent leadership, communication, and stakeholder management skills.
• Proven track record in managing multi-unit hospitality operations.

Key Skills and Competencies:

• Strong operational management and problem-solving skills.
• Customer-centric mindset, aligned with Landmark’s service philosophy.
• Ability to multitask and manage operations across diverse functions and stakeholders.
• Financial acumen in budgeting, KPI tracking, and cost optimization.
• Team leadership with the ability to inspire, train, and develop high-performing staff.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email