Travel Agent Duties & Responsibilities

The role and function of a Travel Agent includes the following duties and responsibilities:

  • Research various destinations
  • Plan and organize travels by booking tickets and accommodation, securing rental transportation etc.
  • Inform clients and provide useful travel material (guides, maps, event programs etc)
  • Collect deposits and balances
  • Suggest suitable travel options that best suite clients' needs
  • Attend webinars, conferences and other educational programs
  • Use promotional techniques and offer different services and offerings
  • Keep learning about latest industry trends
  • Research destination and travel prices, customs, weather conditions, reviews etc.
  • Research and study clients’ specifications and wishes
  • Suggest suitable travel options that best suite clients' needs
  • Track KPIs and prepare KPI reports

Note that this is not an exhaustive list of Travel Agent duties and responsibilities. Job functions for specific Travel Agent roles may vary, depending on the industry and type of employer.

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