Shift Manager Job Description

What is the job description of a Shift Manager? What are the duties and responsibilities of a Shift Manager? What does a Shift Manager do?

Job description of a Shift Manager

Shift Managers work in food outlets, managing staff and assigning duties throughout the shift.

This Shift Manager job description example includes the list of most important Shift Manager duties and responsibilities as shown below. It can be modified to fit the specific Shift Manager profile you're trying to fill as a recruiter or job seeker.

Shift Manager Duties and Responsibilities

Shift Manager job description should contain a variety of functions and roles including:

  • Delegate tasks to restaurant staff and supervise their performance
  • Maintain a fully-stocked inventory and order food supplies, as needed
  • Manage dining reservations
  • Ensure client satisfaction and gracefully handle any complaints
  • Open or close the restaurant (when responsible for the first or last shift)
  • Inform the next Shift Manager about pending tasks
  • Report maintenance and training needs
  • Arrange to have shifts covered (e.g. when employees take time off)
  • Help staff resolve on-the-job challenges
  • Track daily costs and revenues
  • Balance the cash register at the end of the shift
  • Coordinate with suppliers as they deliver food product orders

Shift Manager Requirements / Skills / Qualifications

Shift Manager job description should include these common skills and qualifications:

  • BSc. in Restaurant Management, Business Administration or similar field
  • Proven experience as a Shift Manager or relevant role in a restaurant
  • Good knowledge of restaurant operations (like managing reservations and payments)
  • Excellent organizational skills
  • Team management abilities
  • Certification from a culinary school is a plus
  • Availability to work different shifts, including weekends
  • Basic knowledge of bookkeeping procedures
  • A customer service approach with the ability to manage complaints with professionalism

As a hiring manager, recruiting an ideal Shift Manager starts with crafting a good job description. Use this Shift Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Shift Manager may also reference it in preparation for the interview.